Privacy Policy
How Marble & Pearl collects, uses, and protects your personal information when you dine with us or join an offline poker evening in our card lounge.
Effective date: 3 September 2026
Introduction
Marble & Pearl respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and store personal information when you visit our venue, dine with us, or participate in offline poker activities in our card lounge.
- The policy applies to all visitors, diners, and card lounge guests.
- It covers information collected through our website, bookings, and in-person interactions.
- We do not collect any financial or gambling-related data.
Information We Collect
We collect personal information that is reasonably necessary for our functions and activities, including:
- Contact details: name, email address, phone number.
- Booking information: date, time, number of guests, and dining preferences.
- Card lounge participation: your name and contact details when you register for offline poker evenings or Texas Hold'em sessions.
- Website usage data: IP address, browser type, and pages visited (collected via cookies as described in our Cookie Policy).
- CCTV footage for security purposes in public areas of the venue.
How We Use Your Information
We use your personal information to provide and improve our services, including:
- Processing dining reservations and managing your visit.
- Administering card lounge registrations and offline poker events, such as Texas Hold'em evenings.
- Responding to inquiries and providing customer support.
- Sending you information about upcoming events, special dining offers, and card lounge activities (with your consent).
- Ensuring the safety and security of our venue and guests.
- Complying with legal and regulatory obligations.
We only use your information for the purpose it was collected, or for a directly related purpose you would reasonably expect.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to:
- Service providers who assist us in operating our website, processing bookings, or managing our card lounge (e.g., IT support, booking platforms).
- Professional advisers such as lawyers and accountants, where necessary.
- Government or regulatory bodies as required by law.
- Any third party with your express consent.
Where we engage service providers, we take reasonable steps to ensure they handle your personal information in accordance with the APPs.
Data Security and Retention
Security Measures
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:
- Secure storage of physical records in locked facilities.
- Electronic data stored on encrypted servers with restricted access.
- Regular staff training on privacy obligations.
- CCTV footage stored securely and only accessible to authorized personnel.
Retention Period
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify the information.
- Booking records are typically retained for 12 months.
- Card lounge registration details are retained while you are an active participant and for a reasonable period thereafter.
- CCTV footage is retained for 30 days unless required for an investigation.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details below.
- Access requests will be responded to within a reasonable timeframe, usually within 30 days.
- We may need to verify your identity before providing access.
- There is no fee for making a request, though we may charge a reasonable fee for providing copies of documents.
Marketing Opt-Out
If you receive marketing communications from us, you can opt out at any time by clicking the unsubscribe link in the email or by contacting us. We will process your request promptly.
- Opt-out requests are effective immediately.
- You can still receive transactional messages related to bookings or card lounge registrations.
Complaints and Contact
Contacting Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at:
Complaint Process
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
- Complaints can be made via email or phone.
- We will investigate and respond in writing.
- OAIC contact details are available at www.oaic.gov.au.
Policy Updates
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically.
- Material changes will be highlighted on our website.
- Continued use of our services after changes constitutes acceptance of the updated policy.
Effective date: 3 September 2026